Please read throuroughly before making your purchases. All orders made here at Angele City are considered custom orders, made as requested by you, the client . We are not required to provide a refund, if you have changed your mind about a your purchase for any reason. Each individual piece of jewelry can take several days to several weeks to create from beginning to end, depending on how you customized your order. However, some articles may/will be accepted for partial store credit or exchange if returned within 10 days from the date received in salable condition. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. All returns are subject to final evaluations, to determine how much the refund, will be if any. There will be absolutely no refunds on custom engraved merchandise and any custom made rings. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by Angel City Jewelry. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
For custom engravings to custom pieces. Please allow an additional 2-3 days for delivery. We will not however, allow returns or exchanges on custom jewelry that has been custom engraved.
Please remember returns may be accepted within 10 days from the received date for an exchange for store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. The shipping label is the your responsibility. Once your item is packaged and prepared, please mail your your order to the following address:
RE: Online Returns
Angel City Jewelers
650 S. Hill Street
Los Angeles, CA 90004
Please allow 2-3 weeks from the return date for us to receive and process the shipped item. If applicable, your Angel City Jewelers account will be credited with a amount.
IN STORE RETURNS
Please have invoice present returning and for exchanges at the store. Same Return Policy applies.